Refund Policy
Return and Refund Policy
At ASSCWORLD, your satisfaction is our top priority. We are committed to delivering high-quality merchandise and exceptional service. If your order does not meet your expectations or arrives with defects, we are here to assist you.
Our Commitment to You
We value your trust and aim to provide a seamless shopping experience. If your order is defective or fails to arrive, we will replace the item and ensure you receive a new one promptly.
Order Cancellation
We understand that plans can change. Orders can be canceled before they are shipped. If you need to modify or cancel your order, please contact us within 12 hours of placing it. Cancellations are subject to a deduction of 6.9% + $1 to cover payment gateway fees, shipping costs, and platform charges.
Refund Process
To request a refund, email us at service@asscworld.us with your order details and supporting information, such as photos if applicable. Once your request is approved, your refund will be processed promptly. You can expect the amount to be credited back to your original payment method within 3–5 business days.
Please note: Items returned without prior approval will not be accepted.
Damages and Defective Items
We kindly ask you to inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately so we can resolve the issue.
Non-Returnable Items
Certain items are ineligible for returns, including:
- Perishable goods
- Custom-made products
- Personal care items
- Hazardous materials, flammable liquids, or gases
- Sale items and gift cards
If you are uncertain about the return eligibility of an item, please contact our customer service team for clarification.
Exchanges
For exchanges, we recommend returning the original item and placing a new order for the replacement. This ensures faster processing and availability.
Return Notification and Refund Approval
Once we receive and inspect your return, we will notify you of the outcome. Approved refunds will be issued to your original payment method. Please note that it may take additional time for your bank or credit card company to process and post the refund.
Need Assistance?
We appreciate your cooperation and understanding of our policies. If you have any questions or need further assistance, please contact us at service@asscworld.us. Our team is ready to help ensure your experience with Hoodie-120 is exceptional.